HELP

HOW TO FIND THE RIGHT PART

If you have a specific part in mind, you can use the Part Seach in the Category section at the bottom of the screen.
This is a Global Search that will search all the parts pages on our site.
The results displayed are the pages where some form of what you searched for can be found.
Or choose a Category of parts you are looking for from the links at the bottom of the screen.
Clicking on a Page Title will display that page in the left panel.
Once a Parts Page is displayed,
you can use the scroll bar, to scroll down the list or on some pages a Page Index will be at the top of the page, or use the Search Page.
Parts are grouped into accessory, car or other similar groups. Also included is an example picture, that can be displayed by clicking a link.
Some pages, like the Steam Engine parts page have parts views included in the listing, for helping with part identification. Also. the Steam and Diesel pages have links to complete parts views for different types of engines.
You can also use our American Flyer Photo Galleries, accessed from the RFG Home page, to help in equipment identification.

To order a part, find the part in the parts listing and type the information, Part # etc., in the order form in the right hand frame.
You can use the Calculator, which will appear in the left frame, to help total your order.
When finished with the parts, fill out the top of the order form, then scroll down to the bottom of the order form, and click the submit button. Wait for the thank you screen to appear, and you're done.

IMPORTANT: For those who are using Windows XP Service Pack 2, who may have to adjust your security settings to use our sight. If you have all pop up windows blocked, some of the diagrams and special pages will not display. You can correct that by clicking on the Internet Explorer "Security Bar" and choosing "Allow Blocked Content". You may need to do this for Order Forms as well, if after pressing the submit order button, nothing happens.

NETSCAPE 8.0 Browser users: To use all the features of our site "Open requested pop-ups in a new Tab", must be unchecked. You can do that by clicking on the shield symbol on the tab or by going to Options than Site Controls.

Click Here to report a PROBLEM Using this Site?

Items must be ordered in the multiples listed.
Quantity = Actual number of parts.
Example: An item listed as 2/1.00, the Quantity = 2 @ .50 ea. for $1.00

Remember to use our part numbers when ordering.
It is the number to the far left on each page.

For questions or problems related to any RFG product or Online Issue:
RFG Product questions: Customer Service

©1999 - RFGCO.COM All Rights Reserved.